2nd Line Application Support Engineer-Chippenham ,Wiltshire

2nd Line Application Support Engineer-Chippenham ,Wiltshire

Permanent

£28k-£30k basic + benefits

Please note once trained this role will include on call rota so candidates must live within a 40 minute commute of Chippenham and have full UK driving license with no more than 3 points.

Candidates must be willing and eligible to under security clearance

We are recruiting for a 2nd Line Support Engineer to be based in Chippenham, we are seeking a candidate with the following skills and attributes ;

·Good working knowledge of Microsoft Windows Operating system for both Server and Workstation implementations.

·Good working knowledge of Microsoft Windows diagnostic tools

·Good working knowledge of TCP/IP networking including use of diagnostic tools.

·Good working knowledge of SQL and ability to construct queries and analyse results.

·Ability to investigate application layer issues.

·Problem solving mentality

·Ability to plan own workload and be self-motivated

·Comfortable working alone or as part of a growing team

·Ability to support 24/7 high availability systems

·Confident in communicating with key stakeholders and Management both written and oral.

·Expected to liaise with customers/support teams/Service Level Managers/Development and Product Teams on a regular basis.

·Excellent customer facing skills

·Ability to work within time constraints defined by the customer’s service level agreements..

Communication and negotiation skills.

Please apply for more info - Parker Shaw