Field IT Support Engineer - West Country

Field IT Support Engineer - Bristol/West Country

Bristol, Devon, Cornwall

(Must be a driver and be willing to travel frequently in the South West, also must be eligible to undergo SC Clearance)

£negotiable + benefits

Our client a major UK business service and IT service provider are seeking a Field IT Support Engineer to work within the West Country Region - car will be provided.

What you’ll be doing:

• To provide first line service support for a range of communications equipment currently deployed within the Emergency Services customer base. The equipment is located within Emergency Services control rooms and within Emergency Services vehicles
• Incident and Problem Management
• Change and Release Management
• Configuration Management
• Internal Staff Liaison
• Third Party Management
• The Field Services Engineer shall follow ISO 20000 best practice processes.
• Self-management responsibility for asset tracking and management - to ensure an adequate supply of spare equipment is maintained within the region.
• Accurate and effective completion of service related documentation
• Self-sufficient and able to work on his own initiative, they will be required to be articulate and able to communicate with customers at all levels.
• On site diagnosis, repair and maintenance of all supported communication systems – hardware/software. Including - Integrated Communication Control Systems (ICCS),Touch Screen PC based Operator Positions, Servers, Switches, Routers and PABX

What we’re looking for:

• Hardware test and Measurement
• Vehicle Installation/Fault Diagnosis
• IP/Data Comms
• Customer Facing Skills
• Windows 2000

Desirable skills / Certification /Qualification -

• IP Networking; Firewalls; Cisco routers and switching
• Information Security;
• DS2000
• PABX (Nortel/Siemens/Panasonic)
• Network Management
• DVR (NICE/RedBox)
• Microsoft product knowledge
• CCNA; MCSE Certified; MCP Certified; ITIL Certified; Nortel accredited
• Degree Educated or Equivalent

Please apply for more information -Parker Shaw