Infrastructure Support Analyst - London

Infrastructure Support Analyst

Canary Wharf London (Located right near the DLR )

12 Month Fixed Term Contract

£31300 + benefits (TBC)

Security Clearance

This role is subject to security vetting to SC level , candidates must be willing and eligible to undergo this clearance which will take a few weeks to complete before they can commence employment.

You will be working within a goverment department to ensure that the organisation’s ICT infrastructure and application suites are maintained and developed to meet the organisations requirements.

Responsibilities

• Maintain and develop the organisation’s ICT infrastructure and application suite in line with current strategy.
• Provide effective second and third line support resolving incidents escalated from the ICT Service desk.
• Provide support and implementation activities outside of agreed service hours operating periods.
• Adhere to the organisation’s ICT change management policy.
• Resolve incidents in line with agreed SLA’s.
• Maintain the infrastructure service systems documentation.
• Implement infrastructure changes to meet BAU and project requirements.
• Liaise with the ITMS to resolve ITMS incidents escalated from the ICT service desk.
• Ensure the organisation’s infrastructure is operated in line with HMG Security Policy Framework.
• Assist in the development and testing of the ICT BC and DR arrangements.
• Implement updates and changes to the ICT infrastructure outside of core service hours where necessary

Essential Skills & Attributes

• Demonstrable experience in an infrastructure support role.
• Knowledge and experience of corporate ICT systems.
• Demonstrable knowledge of LAN and WAN.
• Demonstrable experience of working in a Microsoft Active Directory environment.
• Demonstrable experience of virtualisation technologies.
• Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation.
• Demonstrable experience of Microsoft Share Point, Microsoft SQL and Microsoft CRM Infrastructure.
• Demonstrable experience of Microsoft Lync.
• Experience of ICT delivery through Virtualised environments.
• High levels of determination and commitment.
• Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
• An uncompromising approach to outstanding customer service.
• Excellent team working skills.
• Good communication skills and a capacity to work with a wide range of people.
• A commitment to Health and Safety practices and procedures.

Please apply for more information - Parker Shaw