Service Design Architect - Newcastle

Location : Newcastle

Pay rate : £400-£450PD

Position : Service Design Architect

Service Design Architect - Must be SC eligible

Overview

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services. The Service Architect role will align to the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution.

Key Skills

Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.

The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.

The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Architect must have:

• A detailed knowledge of service delivery concepts and techniques.
• A strong operational understanding of service supply chains
• Experience of service design for major IT systems
• The ability to write coherent, concise, and readable technical documentation
• Have operated throughout the entire lifecycle of a programme or project
• SC clearance or willingness to undergo vetting if required

Required Qualifications/Skills

Essential:

• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
• A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
• Experience of service architecture and design for major IT systems
• Self-motivating, objective setting, and strong leadership skills
• Negotiating, bringing consensus, with previous experience of running workshops
• Team development and motivational skills
• Written communications – clear technical writing and presentation.

Desirable:

• ITIL version 3 or greater
• Experience of modelling techniques and tools – process, applications, data and technology

Please apply for more information - Parker Shaw