Change & Release Manager

Pay rate : £54ph

Duration : 04/09/23-29/08/25

Clearance : NSC04 (DV)(UKSV Can be considered)

Responsibilities:

- Maintain a Maintenance Backlog of work in Jira to reflect the forward schedule of work
- Actively manage the open sprint in Jira and contribute to the sprint progress and reporting
- Work with the System Leads and Operations Manager to plan effective sprints, communicate with the team and take part in sprint retrospectives as required
- Attend, and sometimes run, the daily stand-up meeting
- Ensure the relevant Service Manager changes are raised, approved by stakeholders and appropriately tasked to the team
- Ensure activities in non-LIVE environments are sufficiently supported by Jira stories and sub-tasks
- Attend weekly customer meetings to capture new requirements
- Assist with the management and approval of changes and services requests in SM9
- Ensure all changes to services and associated environments are progressed in accordance with the change control process and raise associated tasking

Skills:

- Able to react quickly to re-prioritisation of workload and short notice change requests
- Able to provide progress updates on releases as they progress through the applications lifecycle process
- Proactive, organised and methodical approach
- Ability to provide clear and concise updates to senior stakeholders
- Ability to articulate technical issues and user impact would be beneficial
- Good people skills to engage with other customer service teams where dependencies exist
- Willing to challenge the processes adopted if they identify efficiency benefits
- Meticulous planning and attention to detail

If you feel you have the skills and experience needed for this role; please do apply now.