Deskside Support Technician (Banking/Finance)

We are currently recruiting for a Deskside Support with experience in handling banking & finance domain customer and trading floor support experience. You should at least have 2-3 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment.

Roles and Responsibility:

• Install, troubleshoot, and repair desktop/laptop issues (both hardware/ software)
• Install Standard SOE Image on Desktops and Laptops through Auto pilot (Intune)
• Install, configure, and troubleshoot standard applications (MS office, Adobe, etc.)
• Configure and troubleshoot Smart phones issues
• Provide assistance to remote server team on Server OS and server hardware
• Server hardware racking and stacking (optional)
• Basic troubleshooting of Data network/ Telephony devices/ Projectors/ Meeting room facilitation.
• Basic troubleshooting of LAN/ WAN/ Backup-restore/Printers
• Provide technical assistance and training to end users on computer operating systems and Standard applications.
• Instruct and assist end users in the use of computer equipment, software, and accessories.
• Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.
• Document all support activity within the IT Incident and request Management tracking tool.
• Coordinate efforts with 3rd party vendors to repair faulty hardware.
• Customer escalation handling
• Physical move of asset between IT stock location.
• Provide remote support for users across locations. (Home based users)

Key Skills

• Strong 2nd line technical skills and Excellent customer care skills
• VIP ticket handling
• IT Asset management
• Process & SOP Documentation
• ITIL processes knowledge
• Trading floor office IT support experience
• Willingness to Sync with Offshore teams to discuss and work on different issues.

Essential Technical Skills

• Windows 10 client OS
• Auto pilot (Intune) device management
• Hardware VPN expertise (Cisco Meraki)
• Microsoft surface book hardware/ driver troubleshooting
• Microsoft Office 365
• Dynamic 365 & ServiceNow based ITSM & Asset management experience.
• Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts
• Software and Application Troubleshooting
• Bloomberg terminal installation and troubleshooting

If you feel you have the skills and experience needed for this role; please do apply now.