Desktop Product Manager – SC Cleared

Duration : 6 months

Clearance : SC Clearance, Sole British

Desktop Product Manager

Product Management:

Product Management is responsible for the development, end to end management and quality of all IDD products and services. Product Teams will be responsible for providing End Users with the Products and Services required to meet their business objectives. Product Management includes:

Digital Workplace Products: Desktop and Applications

Infrastructure Products: Networks and Hosting

The Desktop Product Manager is a role within the Digital Workplace Product portfolio within IDD, reporting to the Senior Desktop Product Manager for the product they manage.

They will be accountable for leading a desktop product through the product lifecycle, ensuring that the quality meets the needs of end users.

The candidate will receive access to relevant civil servant training as part of this role. The FCDO are committed to staff development and encouraging staff to achieve their potential. Opportunities to achieve professional level qualifications are available in this role including in commercial and IT Service management, including:

• ITIL

• CIPS

• Strategic Decision Making

• Leadership Skills

We all have a responsibility to embrace the changes of the FCDO as it transforms, building the culture we want to see and delivering our cultural statement in how we lead and behave towards others; how we make decisions and how we get the job done is everyone’s responsibility.

The Desktop Product Manager is responsible for the product(s) within their scope, key responsibilities include:

• Managing the product through the product lifecycle including discovery, alpha, beta, live states and decommission in line with the product roadmap as set out by the Senior Desktop Product Manager.
• Ensuring the quality of their product, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.
• Building ITSM policies and processes into the ways of working for the product, working with ITSM practitioners to ensure compliance.
• Identifying the best processes and delivery methods to use, including for measuring and evaluating outcomes.
• Supporting technical colleagues to manage and visualise the outcomes, prioritise work and meet the agreed minimum viable product, print and scope.
• Providing timely progress reporting through the product lifecycle up to the Senior Desktop Product Manager to ensure the team is working towards the relevant service standards.
• Collaborating with Service Partners, user researchers and engineers to understand the users needs and desires, prioritising and defining approaches to understanding the user stories.
• Anticipating problems and implementing mitigations to defend against them, articulating problems and helping to resolve the problems.

Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

If you feel you have the skills and experience needed for this role; please do apply now.