Infrastructure Operations Engineer Lead

Duration : 3 months

• Proven experience of managing infrastructure teams

• Proven experience of planning and executing changes to infrastructure

• Good oral and written communications

• Good knowledge of Microsoft Office

• Lead and manage the Infrastructure Operations team, comprising data centre services, network services and end user computing services

• Plan, budget and account for the Infrastructure Operations Team’s work

• Support the business case submission, planning, management and delivery of programmes and projects that deliver and require infrastructure operation activities

• Continuously monitor and operate HSE data centre, end user computing and data centre technologies (on-premise, PaaS, IaaS and SaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience

• Proactively identify and resolve infrastructure issues before they impact the user/customer

• Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition

• Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes

• Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working

• Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.

• Routinely plan for and deliver the testing of DR and ITSCM routines to maintain confidence in the resilience of hosted systems and networks.

• Implement upgrades and patches to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.

• Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes.

• Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point

• Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss

• Maintain the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled.

• Ensure that technologies are routinely backed up and copies of all data and applications securely maintained.

• Support HSE staff in using technologies efficiently and effectively making best use of investment and functionality

Key Outcomes

• Infrastructure technologies remain available and performant to SLAs/OLAs

• Infrastructure remains at N or N-1 states

• Service standards and Key Performance Indicators (KPIs) are defined are accurately measured and are met consistently.

• Incidents and problems are resolved in priority order and to SLAs/OLAs

• Processes, standards and policies are documented and followed.

• Infrastructure architecture

If you feel you have the skills and experience needed for this role; please do apply now.