IT Solutions Manager

We are currently recruiting for an experienced IT Solutions Manager; coming from a technical background with demonstrable experience in running teams that support and develop various IT Solutions; including D365, other Microsoft applications and Commercial off the shelf (COTS) systems.

You will:

• Be accountable for the quality of solutions and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated teams & systems
• Recruitment, training and development of the IT Solutions Team
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between directorates
• Ensure that the team contribute to DevOps practices by participating in the entire service lifecycle
• Understand and identify business challenges and develop strategies and solutions to deliver added value to the business
• Monitor, control and support solution delivery; ensuring systems, methodologies and procedures are in place and followed
• Ensure the team adhere to the principles of configuration over custom code

Essential and Desirable Criteria

• Substantial experience delivering Dynamics 365 solutions with detailed knowledge of all Customer Engagement functionality
• Recent experience in a lead or above position with strong people management skills
• Deep understanding of best practice for delivering and developing COTS solutions
• Strong analytical/technical writing skills
• Strong trouble shooting/problem solving skills
• Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment

Accountability

• Responsible for budget, planning and forecasting
• Recruitment, training and development of the IT Development Team
• Development, maintenance and adherence to best practices and standards. Establish and stimulate software development standards and processes for delivery of scalable and high-quality software
• Planning and allocation of resources between projects, Tactical Change and BAU
• Contribute to project boards and be able to challenge decisions
• Knowing and understanding the priorities of the business and applying these to decisions
• Overseeing the adherence to chosen development methodologies and continuous improvement
• Communicating with the business stakeholders as well as colleagues in Change and IT, building relationships with existing and prospective internal customers to interpret all individual requirements
• Ensure that the team contribute to DevOps practices by participating in the entire service lifecycle
• Support the IT Director in developing and delivering the IT Strategy and adherence to budget
• Identify, report and mitigate risks
• Manage the use of suppliers and contractors to boost internal resource

If you feel you have the necessary skills and experienced needed for this role please do apply now.