IT Systems Development Analyst

Job Purpose:

As the IT Systems Development Analyst, you will be developing our Service Management Tool (Ivanti).

The Service Management tool underpins the Service Management and Service Delivery capabilities to enable the initiatives and business of the broader County Council and its Partners.

Main Responsibilities:

• Development and configuration within the ISM platform.
• Deliver technical requirements to develop the tool – analysis, design, estimating, development,
• testing and implementation.
• Support the wider technology team with projects, providing subject matter expert knowledge,
• ensuring smooth handover to business-as-usual operations and supporting business adoption.
• Work with 3rd party vendors to analyse and resolve issues and develop product.
• Creating and maintaining technical documentation.
• Essential Knowledge, Skills and experience:
• Ivanti Service Management Development
• Web application experience
• Previous experience gained from an IT systems development role.
• Good scripting skills/knowledge
• Effective communication skills at all levels, including oral, written, presentation and briefing others
• Providing IT support of and/or development using a Service Management system
• Self-motivated and committed to on-going personal development.
• Able to establish effective working relationships with people at all levels.
• An ability to quickly absorb information and understand new technologies/solutions.
• Effective issues diagnosis and initiating appropriate remedial action.

Working Conditions:

• This role will be based at our Winchester offices, however as part of Hampshire County Council's Open Workplace Policy, the successful candidate can undertake the majority of their work at home
• DSE Equipment User
• Handling of sensitive data and confidential information
• Occasional out of hours working