Messaging and Collaboration SME

Applicants must be eligible to work in the specified location

Location: London (on site!)

Pay rate: £market rates Inside IR35 (can also be done on a FTC pro rata)

Duration: 6 months, possible extensions

Position: Messaging and Collaboration SME

Who are we looking for?

Messaging and Collaboration SME, with excellent experience around Exchange/O365, Lotus Domino Infrastructure and mail routing solutions like Proofpoint or Mimecast. Individual should be passionate about technology, multi skilled and willing to work in a 24 X 7 support model under stringent SLAs.

Please note, this role is on site in London 5 days a week.

Technical Skills:

Strong understanding of O365 Architecture and processes

Strong Understanding about Lotus Domino architecture and application management process

Strong troubleshooting skills in various versions of Exchange/O365 Lotus Domino and Proofpoint/Mimecast infrastructure

Strong administration skills in Exchange/O365/Lotus Domino and Proofpoint/Mimecast infrastructure

Strong skills in service outage management and end user support experience

Sound knowledge of Active Directory

Strong knowledge of Networking and Windows Operating system concepts

Strong knowledge on PowerShell Scripting

Interpersonal Skills:

Strong interpersonal skills to liaise with internal as well as external team members and client stakeholders

Strong people management skills

Strong technical leadership skills to manage escalations and guide team and other stakeholders to issue resolutions

Fosters teamwork by inter-group coordination

Effectively collaborates and communicates with the stakeholders and ensures client satisfaction

Process Skills:

Excellent Documentation capability

Incident and Problem Management process knowledge

Change management process knowledge

Qualification:

At least 4-6 years of work experience in supporting and managing a large Exchange/Office 365/Lotus Domino infrastructure of 10,000+ users

Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

What's in for you?

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.

You get an open and transparent culture along with freedom to experimentation and innovation

About the practice/Project:

This is a O365/Lotus Domino/Intune support project in a multi-tenant environment.