Senior Desktop Product Manager (End User Computing) – SC Cleared

Duration : 6 months

Clearance : SC Clearance and sole British nationality

The Senior Desktop Product Manager is responsible for the products within their scope, key responsibilities include:

• Maintaining the road-map for Desktop products, ensuring alignment to the Desktop Product Owner’s portfolio level road-map and the needs of the business.
• Managing the quality of Desktop products, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.
• Ensuring alignment to ITSM policies and processes, escalating to the appropriate ITSM contacts as needed.
• Defining and creating approaches to product management, implementing ways of working and coaching the Product Team.
• Directing the Desktop Product Team on which tools or methods to use at each stage of the product lifecycle to meet the needs of the end users across multiple channels and providing insight on how user needs may change overtime.
• Managing the day-to-day operation of the Desktop Product Team, leading programme management activities and meeting agreed SLAs/OLAs and the necessary business and IT Service Management processes.
• Anticipating problems and implementing mitigations to defend against them, articulating problems and helping the Product Team to resolve the problems.
• Monitoring and reporting on the development and maintenance of products, operational risks and issues, escalating up to the Desktop Product Owner as needed.
• Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

We are looking for someone who can demonstrate the skills outlined in the Lead Product Manager role-level, in particular: 

• Product Ownership (Relevant skill level: expert)

• User Focus (Relevant skill level: expert)

• Life-cycle perspective (Relevant skill level: expert)

• Agile Working (Relevant skill level: expert)

• Problem Ownership (Relevant skill level: expert)

We are looking for someone who can also demonstrate the following behaviours outlined in the Civil Service Success Profile Behaviours, in particular:

• Behaviours – Managing a Quality Service

• Behaviours – Seeing the Big Picture

• Behaviours – Delivering at Pace

If you feel you have the skills and experience needed for this role; please do apply now.