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Service Designer

Job title

Service Designer

Job description

Duration : 6 Months

Clearance: Potentially will need to be willing to undergo CTC/SC Clearance once in post, Subject to extension. If you have SC/CTC Cleared candidates this would be a bonus. Must be SC Eligible (lived in the UK for 5+ years with no breaks)

A service designer is a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. At this level, you can be trusted to make good decisions can recognise when to ask for further guidance and support will contribute to the development of design concepts should be able to interpret evidence-based research and incorporate this into your work.

Skills needed for this role

  • Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process. (Relevant skill level: working)
  • Communication skills. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.
  • Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
  • Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in the government context. You understand the importance of assisted digital and can design services and make decisions to meet users needs.
  • Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs. (Relevant skill level: practitioner)
  • Experience of working within constraints. You can identify constraints and can communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met. (Relevant skill level: working)
  • Facilitating decisions and risks. You can generate multiple solutions to a problem and test them. (Relevant skill level: working)
  • Leadership and guidance. You contribute to best-practice guidelines. You understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity. You can resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions. (Relevant skill level: working.
  • Prototyping. You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones. (Relevant skill level: practitioner)
  • Prototyping in code. You can write HTML and add new tags. (Relevant skill level: working)
  • Strategic thinking. You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible. (Relevant skill level: practitioner)
  • User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.

If you feel you have the skills and experience needed for this role; please do apply now.



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