Service Designer Senior– SC Cleared

Duration : 6 months

We can only consider applicants with Security Check Clearance used within the last 12 months for this role.

As a Service Designer you will have:

• The ability to lead, influence and motivate colleagues in the delivery of digital services

• Skills and capabilities drawn from a career in IT management

• The ability to communicate effectively across organisational and technical boundaries,

understanding the context and successfully reacting and responding to challenge

• Experience of delivering IT services using an end-to-end operating model for the creation,

delivery and continual improvement of tech-enabled products

• Will help set direction and embed good practice within our teams

• Can drive ‘right first time’ principles to enable smooth service introduction and reduce

unnecessary operational exceptions and costs.

In this role you will:

• Provide guidance and oversee the effective design of end-to-end services

• Develop designs based on evidence of user needs and organisational outcomes

• Determine whether service designs are fit for purpose and assess readiness against agreed service acceptance criteria

• Identify user issues and important needs

• Work with senior leaders and technical colleagues to develop designs across multiple

services

• Work with project teams to apply the service design framework and standards, ensuring that project plans include the design contribution, review and approval

• Provide assurance that the solution and service designs have correctly included the current operational environment and the business and operational needs

• Validate the outcomes of design, to ensure they meet operational, technical, architectural, service support and user needs for agreed BAU service delivery

• Flag any potential service design risks and escalate them as appropriate

Essential Experience

• Developing effective working relationships with internal and external customers, suppliers and colleagues
• Scoping customer requirements, taking into account policy, strategic direction and technical Restraints
• Influencing senior stakeholders and challenging assumptions
• Delivering tasks through others
• Communicating well both in writing and verbally
• Using a variety of analytical techniques to identify trends, provide reports and inform decisions

Security Clearance: Active SC is required for this role, please provide Clearance details as follows upon submission:

Nationality:

Clearance level (SC or DV):

Clearance issue date:

Clearance expiry date:

Organisation that currently owns the clearance:

Date candidate left the above organisation:

If you have the skills required, then please apply for further information.