Service Desk / End User Services

Duration : 23/05/2022 to 28/10/2022

Your role as a Service Desk Engineer:

• You will be working on a variety of hardware, software and application incidents and requests
• In-depth toubleshooting, resolving incidents and fulfilling Work Orders in line with Service Level Agreements
• Provide advice, guidance and assistance to customers & colleagues
• Liaise with internal and external teams to ensure timely resolution to customer incidents
• IMAC and Project work, which may include uplifting equipment
• Knowledge transfer between team and other stakeholders
• Following Software Asset Management guidelines and processes
• Fix/rebuild devices
• Troubleshooting of current mobile telecommunications technology and Microsoft operating systems
• Device deployments and software installations
• Vendor liaisons

Skills - Desktop Engineer

• Full driving licence & own vehicle required
• Proven technical skills within a Desktop environment
• Ability to assess, interpret and apply known skills to a range of site based problems that may arise
• Good understanding of Operating systems, network products and the most commonly used office software application packages
• Significant practical Hardware break/fix experience, desktop, laptop, tablet and printers
• Good Customer facing skills
• Effective communication skills
• Ability to carry out workshop repairs on products supported by CGI

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

If you feel you have the skills and experience needed for this role; please do apply now.