Service Transition Manager

Duration : 6 months, possible extension

You must have SC Clearance or be SC Eligible (you will need to have been living in the UK with no breaks for 5+ years. Weekend/Out of Hours: Occasional out-of-hours work is expected, due to the nature of Live Services.

We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.

As a Service Transition Manager you will:

• SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
• SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
• SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
• SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.
• The successful candidate will have an ITIL V3 Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

You will design and transition services that:

• Support business needs.
• Reuse existing service components.
• Are proportionate and affordable.
• Effectively span multiple suppliers, platforms and support arrangements.

Essential Skills

• ITIL V3 Expert Qualification.
• Public sector exposure.
• Experience of Agile development methodology.
• Experience managing people.
• Existing SC Clearance or willing to undertake.

Essential Knowledge

• Experience of successful Service Design and Transition.
• Experience in ITIL aligned Service Management.
• Setting expectations and managing stakeholders, both internal and external.
• Experience in onboarding third party suppliers.
• Experience of Service Design and Transition in Medium to Large Organisations.

Weekend/Out of Hours: Occasional out-of-hours work is expected, due to the nature of Live Services.

If you have the skills required, then please apply for further information.