SWIFT Configuration Analyst

Duration : 6 Months

SC

We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting the Bank’s SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate.

The ideal candidate will have:

• Demonstrable specialist experience of the following
• SWIFT products
• Alliance Connect
• Alliance Gateway
• Alliance Web Platform
• SWIFT Alliance Messaging Hub
• HSM

Key areas of responsibility are:

Technical

• Display an ability to provide technical leadership for the development and support of SWIFT services
• Use their technical and business experience to support the Bank’s production and UAT financial messaging systems.
• Provide daily support of the Bank’s operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution.
• Provide out of hours support, including Bank holidays
• Deliver high quality software components and documentation which conform to FMS guidelines and standards.
• Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews.
• Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL)
• Triage calls as they arrive, making initial assessments around impact and urgency to derive priority
• Proactively manage major/significant IT incidents.

Service Improvement

• Proactively seek out system improvements that result in a reduction in support calls
• Implement process changes that improve the service delivered to the business
• Identify improvements that result in increased team performance against Technology’s SLA
• Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle

Team Working

• Engage with multiple stakeholders both internally and externally
• Ensure team standards and processes are adhered to