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Technical Communication Engineer

Duration : 12 Months

Inside IR35

Key Responsibilities:

Working with national and international partners in developing and maintaining systems, testing schedules, ensuring testing is relevant and completed appropriately.
Dealing with incidents, escalating problems, and issues to management, highlighting impact, and managing the resolutions of faults.
Being the expert on VOIP technologies within the team.
Travelling to remote offices to install, test equipment or setup for a live call.
Documenting design, installation, and configuration of secure systems and infrastructure.
Delivering projects to meet business requirements on time and within budget, from procurement through to the delivery of the live service.
Progressing continual service improvement by looking at new technologies, identifying gaps in existing services and how these could be bridged to help drive the roadmap.
Managing records and documentation for systems appropriately, ensuring they are kept up to date and stored safely with appropriate access for those who need it.
Plus taking part in ad hoc technical, commercial, and business activities required to deliver on the team’s goals.
There may be some occasional national travel with this work.

Daily activities include:

Setting up and testing secure voice systems ensuring we maintain good security practices and work within guidelines.
Work with suppliers and international partners to keep all international links operational and maintained.
Providing support to the Head of Technical Communications on team technical projects.
Providing expert technical advice and guidance to team members, business areas and security in all voice and secure comms systems.
Acting as an escalation point for tech support for all secure and voice services.
Providing support in the procurement and management of services and equipment.
Updating and maintaining accurate documentation and diagrams of all systems.

Skill and Requirements:

A high-level of technical comms expertise, either at degree level or through relevant experience and training.
A good understanding of Government secure comms including use of Government crypto.
An excellent working and technical knowledge of IP phone systems and technologies, including the security and administration of them.
An excellent working and technical knowledge of video conferencing technologies and best working practices. Including configuration Of Codecs
Understanding of WAN and LAN technologies and physical infrastructure. Including basic config of.
A good understanding of technical security principles.
Excellent customer facing skills including senior stakeholder management.
Great team working skills and the ability to build rapport and maintain good working relationships.
DV Clearance – Sole UK Nationals only due to security
A full valid UK driving Licence

If you feel you have the skills and experience needed for this role; please do apply now.